Terms of Service

1. Service Description

Voxenly provides AI-powered call handling services including:

• •Automated call answering and routing
• •AI-powered conversation handling
• •Voice synthesis and customization
• •Call recording and analytics

2. Subscription Terms

We offer three subscription tiers with both monthly and annual billing options:

• •Basic Plan: £29/month or £23/month billed annually. Includes 50 minutes per month with additional minutes at £0.50/min (monthly) or £0.45/min (annual)
• •Business Plan: £49/month or £39/month billed annually. Includes 100 minutes per month with additional minutes at £0.45/min (monthly) or £0.40/min (annual)
• •Enterprise Plan: £199/month or £159/month billed annually. Includes 500 minutes per month with additional minutes at £0.40/min (monthly) or £0.35/min (annual)
• •All plans include their respective features as outlined in our pricing page
• •Annual billing provides a 20% discount on the base subscription price

3. User Responsibilities

• •Maintain accurate business information
• •Ensure proper call handling disclosures
• •Protect account credentials
• •Comply with usage limitations
• •Obtain necessary consent for call recording

4. Service Availability

While we strive for 99.9% uptime:

• •Scheduled maintenance may occur
• •Service updates may be required
• •Dependencies on third-party services may affect availability

5. Termination

We reserve the right to suspend or terminate service for:

• •Violation of these terms
• •Non-payment
• •Fraudulent activity
• •Excessive usage beyond fair use limits